Policies
Terms & conditions
Privacy statement

Terms & conditions

1. Service description

This website has been created and is operated by Hotelsone. We act as an intermediate between hotels and users in order to provide our users with the possibility to search and book hotel accommodation online. Our service is based on information provided by hotels. Although we do our utmost best to ensure that all information provided on this website is accurate, we cannot guarantee that all information is comprehensive and error-free nor can we be held responsible for interruptions or non-delivery of information.

2. Privacy

Hotelsone uses high ethical standards and respects your privacy. We will not give your personal information to third parties under any circumstances. Please have a look at our privacy policy for further information.

3. Credit card guarantee

Hotels require credit card details in order to guarantee your reservation. Your credit card information will be sent directly to the reserved hotel. When you make a booking you will automatically enter into an agreement with the hotel you have chosen. We will not charge your credit card, as you will pay for your stay at the hotel.

Be assured that we take our responsibility regarding your credit card information very seriously. We use the industry standard "Secure Socket Layer (SSL)" technology to encrypt your credit card details. Therefore we can guarantee that every transaction made is 100% safe and we will reimburse the first 50 euro should your credit card be misused or abused due to Hotelsone. The credit card company is obliged to pay the remainder.

4. Free of charge

Our service is free of charge. Unlike many other parties, Hotelsone will not add any additional fees, like a reservation fee, to the room rate.

5. Cancellation

Please follow the instructions in the confirmation email in case you need to cancel your stay. If you cancel according to the cancellation policy of the hotel, it will be free of charge. We recommend you read the cancellation policy of the hotel carefully. If you cancel later than requested by the hotel or do not show up, the hotel might charge you a fee which is in most cases an equivalent for 1 night stay. Note, Hotelsone will not charge you any cancellation fee whatsoever.

6. Disclaimer

Our website has been compiled with the greatest care possible. However our services are based on information we receive from the hotels who are responsible for that information.

Hotels can modify / update information like rates and availability at any moment, therefore we cannot guarantee that all information is correct and Hotelsone will not assume any responsibility for the consequences of this information.

We always advice our customers to verify the information before you act upon it.